Our delivery timeframe for standard items is within 2 to 4 business days. For heavier or bulky items, please allow up to 2 weeks for delivery, as our supplier's courier will reach out to arrange a suitable time for delivery.

Please note that some items may arrive separately due to shipping from different locations.

Be sure to check your email for updates and tracking information regarding your order or enquire for further information at hello@treehousegenie.co.uk

We trust that you'll adore your Treehouse Genie products. However, if for any reason you're not completely satisfied with your item, we're here to help. If your recent purchase isn't quite what you had in mind, here's how our returns policy works:

14-Day Returns Period: You have 14 days from the delivery date to return your item if it doesn't meet your expectations.

Damaged or Defective Items: If your item arrives damaged or defective, please notify us within 2 days of receipt. We'll review your query promptly and may request photographic evidence to support this aiming to resolve the issue to your satisfaction.

Refund Policy: Upon review, if a refund is warranted, we'll refund the cost of the item. Please note that original shipping charges are non-refundable, and a collection fee may apply for large furniture returns. Custom-made (Treehouse Tailored) items will be non-refundable unless damaged.

Return Condition: Returned items must be in their original condition and packaging including any shipping pallets, with all tags attached.

How to Initiate a Return: To begin the return process, please contact us via the form above with your order details and reason for return. We’ll then provide further instructions.

Return Shipping: You're responsible for the return shipping costs unless the item is being returned due to damage or defect. If needed, our specialist will contact you to arrange the collection of the goods on a date that works for both parties. Shipping costs range from £5.99 for small items to £59.99 for larger items or deliveries that require a two-man courier service, depending on the delivery time and size of the product.

Please note that regardless of any free shipping promotions on your initial purchase, return shipping costs will still apply. A quote for the return shipping will be provided at the time of return arrangement and will be deducted from the total refund.

‍Refund Processing Time: Once we've received and inspected your return, we'll process your refund within 2-14 business days. 

We currently only offer delivery to UK mainland.

At this time, we don't offer exchanges. If you want a different item, please return the original for a refund and place a new order.